Terms & Conditions

 

1. Introduction

Welcome to Ari & Koci. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our website.
  • Account: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Activities: You agree not to engage in any activity that could harm our website or interfere with other users’ access to it.

3. Orders and Payments

  • Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.
  • Pricing: All prices are listed in [Insert Currency] and are subject to change without notice.
  • Payment: We accept various payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method.

4. Shipping and Delivery

  • Shipping: We offer shipping to various locations. Shipping costs and delivery times will be provided at checkout.
  • Delivery: We are not responsible for delays caused by shipping carriers or customs.

5. Returns and Refunds

  • Returns: You may return items within [Insert Number] days of receipt for a refund or exchange. Items must be in their original condition.
  • Refunds: Refunds will be processed within [Insert Number] days of receiving the returned item. Shipping costs are non-refundable.

6. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, and images, is the property of Ari & Koci or its licensors and is protected by intellectual property laws.
  • Use: You may not use, reproduce, or distribute any content from our website without our prior written permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction].

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Ari & Koci
4810 50th Ave Suite 100, Leduc, AB T9E 6X9
Phone: 587-882-8224

 

Refund and Returns Policy

At Ari & Koci, your satisfaction is important to us. We understand that sometimes a return or exchange is necessary. Please review our policy below:

 

Eligibility for Returns and Exchanges

All products purchased from Ari & Koci can be returned for an exchange or refund within 14 days of delivery if the item is found to be defective. If you receive a defective item, please contact us immediately with details of the product and the defect.

Return Process for Defective Items

Upon receipt of a returned defective product, we will carefully examine it and notify you via email within a reasonable period regarding your eligibility for a refund or replacement due to the defect. If your item is deemed eligible, we will replace the product or issue a refund for the purchase price using your original method of payment. Refunds are typically processed back to the original form of payment and may take approximately 7-15 days to appear.

Important Considerations for Returns

  • Non-Company Fees: We are not responsible for fees not paid directly to us, including but not limited to customs taxes and VAT.

  • Return Shipping Costs (Consumer-Caused Returns): If a return is initiated due to reasons other than a defect (e.g., consumer preference), the consumer will be responsible for the return shipping fees. The cost will depend on the express shipping company chosen by the customer.

  • Incorrect Return Address: Please do not return products to the address printed on the package. This is often not our effective return address, and doing so may result in the loss of your product, for which we cannot be held responsible. For all returns, please contact our customer support team for proper assistance and the correct return instructions.